Collection: Returns & Policies
Terms and Conditions
Introduction
Welcome to Mobile Brow and Lash. By booking our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.
Services
Mobile Brow and Lash provides mobile brow and lash services. Our beauticians will come to your specified location to perform the services.
Appointments
Booking: Appointments can be booked through our website, app, or by contacting us directly.
Cancellation: Cancellations must be made at least 24 hours before the scheduled appointment time. Failure to do so may result in a cancellation fee.
Refund Policy
At Mobile Brow and Lash, we strive to provide the highest quality services to our valued clients. If you are not completely satisfied with your service, we offer a 24-hour return policy to ensure your satisfaction.
Eligibility for Return:
Membership Returns: If canceling an appointment within a 24-hour period, you will be issued a 40% refund of your discounted membership value (e.g., if your discounted membership value is $100 for two services, you will receive $40 back if you are not fully satisfied with your first service). You can schedule your next membership service for up to a month out from your first service to retain your membership prices.
Combination Packages and Individual Service Returns: If canceling an appointment within a 24-hour period, you will be issued a 40% refund of your package or individual service value (e.g., if your service value is $100 for two or fewer services, you will receive $40 back if you are not fully satisfied with your first service).
General Requirements for Return:
Time Frame: Clients must contact us within 24 hours of their appointment to be eligible for a return or adjustment.
Service Issues: If at any point you are unsatisfied with your services provided, you may ask your beautician for a full refund, including your deposit, and discuss how the next service can be improved, or part ways as friends.
Conditions:
The return policy is only applicable to services provided by Mobile Brow and Lash.
Clients must follow the aftercare instructions provided at the time of service to be eligible for a return or adjustment.
We kindly ask that clients share their preferences during the initial consultation with the beautician, as our policy does not cover changes in personal preference after the service is completed.
5. Client Responsibilities
Clients are responsible for providing a safe and suitable environment for the beautician to perform the services. Clients must also follow all aftercare instructions provided by the beautician.
6. Liability
Mobile Brow and Lash is not liable for any damages or injuries resulting from the services provided, except in cases of gross negligence or willful misconduct.
7. Privacy
We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for more details.
8. Changes to Terms and Conditions
Mobile Brow and Lash reserves the right to change these terms and conditions at any time. Any changes will be posted on our website and will take effect immediately.
9. Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us.
At Mobile Brow and Lash, we strive to provide the highest quality services to our valued clients. If you are not completely satisfied with your service, we offer a 24-hour return policy to ensure your satisfaction.
Privacy Policy:
Mobile Brow and Lash is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information We Collect: We may collect personal information such as your name, email address, phone number, mailing address, card details, billing address, details about the beauty services you receive, and technical information like your IP address, browser type, and operating system.
How We Use Your Information: We use the collected information to provide and manage our beauty services, process transactions, communicate with you about appointments, promotions, and updates, and improve our website and services.
Sharing Your Information: We may share your information with third-party vendors who assist us in providing our services and if required by law or to protect our rights.
Your Rights: Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), you have the right to know what personal information we collect about you, request the deletion of your personal information, opt-out of the sale of your personal information, and non-discrimination for exercising your privacy rights.
Data Security: We implement security measures to protect your personal information from unauthorized access, use, or disclosure.
Changes to This Privacy Policy: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.
Contact Us: If you have any questions or concerns about this Privacy Policy, please contact us at Mobilebrowandlash.com, Mobilebrowandlash@gmail.com or +1(626)-637-0090.